Returns & Exchanges

We don’t offer returns for a change of mind, but we’re happy to exchange for a different size or color.

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All sales are final

We don’t accept returns or offer refunds when you change your mind about an item. If something doesn’t fit or isn’t the color you wanted, you can exchange it as described below.

This doesn’t apply to items that arrive faulty, damaged or different from what you ordered — see the last section.

Exchanges within 14 days

You can exchange an item for a different size or color of the same product within 14 days of the date it was delivered.

If the size or color you want isn’t available, we’ll offer you a different item of equal value or store credit for the amount you paid for the item.

Condition for exchanges

Items must be unworn, unwashed and undamaged, with all original tags attached, and returned in their original packaging where possible.

For hygiene reasons, sports bras, leggings and shorts can only be exchanged if they were tried on over underwear and show no signs of wear. Items with marks, odors, pet hair or removed tags can’t be exchanged and will be sent back to you.

How to request an exchange

Contact us within 14 days of delivery with your order number, the item you want to exchange and the size or color you’d like instead. We’ll reply with instructions and the address to send it to. Please don’t send items back without contacting us first.

Once we receive the item and confirm it meets the conditions above, we’ll ship your replacement and email you the tracking details.

Exchange shipping costs

You pay the cost of sending the item back to us. We recommend a tracked service, as we can’t be responsible for items lost on the way back to us.

We ship your replacement free of charge within the United States. For addresses outside the United States, replacement shipping is charged at the rate shown for your address at checkout.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or different from what you ordered, contact us within 14 days of delivery with your order number and photos. We’ll send a replacement or give you a full refund, including any shipping you paid, and we’ll cover the cost of sending it back if we need it returned.

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The first VEYVU drop is still in development, so nothing is for sale yet.